Simple, Transparent Pricing

Deliver amazing experiences with the #1 platform for experience management across all customer interaction channels.

Annual — save 10%

PLATFORM ONLY

Lite

Sole traders and very small teams

£6.99/ user/mo

billed monthly · 30 days' notice to cancel

Pay only for the calls you make

1 number included
Softphone & mobile app
Voicemail to email
999 / 112 calling

+ 25 more features included

Business

Typical SMB with balanced calling

£14.99/ user/mo

billed monthly · 30 days' notice to cancel

200 outbound + 300 inbound minutes

3 numbers included
Auto attendant & ring groups
On-demand call recording
Team messaging & shared contacts

+ 38 more features included

INBOUND FIRST

Inbound Pro

Helpdesks, order lines and support

£26.99/ user/mo

billed monthly · 30 days' notice to cancel

200 outbound + unlimited inbound

1 number included
Call queuing & queue callback
Wallboard & live dashboard
Video calls & hot desking

+ 50 more features included

UNLIMITED

Pro

Sales floors and contact centres

£56.99/ user/mo

billed monthly · 30 days' notice to cancel

Unlimited outbound + inbound

5 numbers included
Automatic recording, 3 years
Call monitoring & agent stats
Teams, WhatsApp & CRM included

+ 57 more features included

Buying for 25 or more people? We'll set it up with you, free.

Detailed Comparison

Compare Plans & Features

Explore the complete feature breakdown across all plans to find the right fit for your team.

Features & Specs

Lite£6.99/mo

Business£14.99/mo

Inbound Pro£26.99/mo

Pro£56.99/mo

Business phone line & UK number (01 / 02 / 033)

Keep / port existing number

Additional phone numbers

Add-on

Toll-free number (0800 / 0808)

Add-on

Toll-free number (0800 / 0808) - inbound calls/min

30p/min

15p/min

30p/min

15p/min

Vanity number / premium

—

International calling

Pay per minute

Number Management

SIP account management

HD voice calling

Call transfer (blind & attended)

Call forwarding / divert

Conditional Call Forwarding

Call waiting

Call hold with music

Custom music on hold

Do Not Disturb

Speed dial

Short Codes

Anonymous call reject / blocklist

Incoming caller Identification

Busy Lamp Field

Call logs

999 / 112 emergency calling

3-way / conference call

Call park

—

Call pickup

—

Call barring (outbound restrictions)

—

Find Me Follow Me

—

Hot desking

—

Shared contacts / directory

Extensions per user

Unlimited

Devices per user

Voicemail

Voicemail to email

Voicemail transcription

—

Add-on

Auto attendant / IVR menu

Multi-level IVR

—

Add-on

IVR keypress mapping

IVR visual graph

IVR fall back

IVR Text-to-Speech

Audio Library — upload greeting

Ring groups / hunt groups

Business-hours / day-night routing

Holiday routing

Call routing rules

Overflow / out-of-hours destination

Smart / caller-ID routing

—

Operator Panel

—

AI receptionist

Add-on

On-demand call recording

—

Automatic call recording

—

Recording retain

—

3 months

6 months

1 year

Recording storage included

—

1 GB

2 GB

3 GB

Extended recording storage

—

£5/GB

Extended recording retainship

—

£5/additional year

PCI pause & resume on recording

—

Add-on

Call recording transcription

—

Add-on

Softphone (browser / desktop)

Mobile app (iOS & Android)

Browser / Windows / Mac / Linux / Android / iOS

Call History

Presence

Push Notifications

Desktop to Mobile (all OS)

DTMF Support

Auto Version Updates

Click-to-dial (Chrome Plugin)

Auto Phone Provisioning

Scribe

Add-on

SMS / text messaging

—

Group and Individual SMS

—

SMS from the softphone client

—

e-Fax

Add-on

Fax from the softphone client

Add-on

Team presence & messaging

Direct Chat

—

Group Chat

—

Group Management

—

Audio & Video Calls

—

Screen Share

—

Scheduled Chat

—

Add-on

Rich Media Support

—

Drag-and-Drop File Sharing

—

Audio Notes

—

Add-on

Reactions & Mentions

—

Emojis

—

Edit & Delete Message

—

Pin a Message

—

Delivery & Read Receipts

—

Advanced Search

—

Sound & Notification Settings

—

Keyboard Shortcuts

—

User Profile

Reports

—

Add-on

Chat Smart Compose

—

Add-on

Profile Picture Generation

Add-on

—

Gmail & Outlook Integration

Add-on

Send & Receive Emails

Plain Text + HTML Email Support

Inbox & Thread Management

Templates

File Attachment

Outbox & Drafts

Video conferencing

—

HD Audio & Video

—

500+ Concurrent Participants in a Single Meeting

—

Host & Cohost Meeting Controls

—

In-meeting Chat & File Transfer

—

Multiple Screen Share

—

Whiteboard

—

Reactions

—

Lock Room

—

Meeting Password

—

Encrypted Meeting Invite URL

—

One-Click Join

—

Voice Only Dial-in to Join

—

Easy Schedule and Invite

—

Cloud Recording

—

Meeting Analytics

—

Bandwidth Optimization

—

Encrypted Signaling & Media

—

Localization

—

Metric & Traces

—

CRM & helpdesk integration

—

Add-on

API & webhooks

—

Microsoft Teams integration

—

Add-on

Developer platform / custom integrations

—

Basic call analytics

—

50+ Out of the box reports

—

Advanced analytics & reporting

—

Add-on

Custom Reports

—

Schedule Reports

—

AI call summaries

—

Add-on

AI sentiment analysis

—

Add-on

AI keyword search across calls

—

Add-on

Meeting transcription

—

Add-on

AI Call flow Analysis

—

Add-on

Key Moments Detection

—

Add-on

Quality & Compliance Scoring

—

Add-on

Recording Transcription

Add-on

Voice Agent

Add-on

Online self-care portal

Two-factor authentication (2FA)

Role-based permissions

Single Sign-On (SSO)

—

Add-on

Audit log

—

Multi-site management

—

Service Monitoring

—

Fraud Detection & Alerts

—

Support

Priority Support

—

Add-on

End-to-end encryption of signalling and media

Data encryption at rest

GDPR-compliant data handling

VoIP desk handset

Add-on

Headset

Add-on

Professional voiceover recording

Add-on

Human answering service (per call)

Add-on

—

Assisted onboarding & setup

—

Add-on